Privacy Policy
Last Updated: November 15, 2025
This Privacy Policy explains how Jason Carletti LLC dba My RV Inspection (“My RV Inspection,” “MRVI,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, schedule an RV inspection, communicate with our team, or use any of our services.
We are committed to protecting your privacy and being transparent about how your information is used. We encourage you to read this policy carefully so you understand your rights and our responsibilities.
1. Who We Are
Legal Business Name: Jason Carletti LLC dba My RV Inspection
Business Address: 5610 Venice Beach Pl, Dover, FL 33527
Customer Service Email: jason@myrvinspection.com
Customer Service Phone: (813) 484-9974
2. Information We Collect
We collect information directly from you when you complete a form, schedule an inspection, call or text us, or communicate with us through our website or third-party tools.
Information You Provide to Us
We may collect:
Full name
Email address
Phone number
RV year/make/model
VIN (Vehicle Identification Number)
Inspection details
Photos or videos related to your RV
Billing details (handled securely by third-party processors)
Notes or messages exchanged with our team
The address where the inspection will take place
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type
Pages visited
Approximate location
Device information
Interaction with forms or embedded tools
We use analytics tools (such as Google Analytics, Facebook Pixel, and similar technologies) to improve site performance and understand visitor behavior. These tools may use cookies or similar tracking technologies.
3. How We Use Your Information
We use the information we collect to provide and improve our services, including:
Scheduling and managing RV inspections
Communicating with you about arrival times, access instructions, or report availability
Providing updates and follow-up after your inspection
Sending invoices and processing payments
Responding to your messages or questions
Internal training, quality control, and operational improvements
Maintaining accurate business and inspection records
Complying with legal obligations
In the future, we may use your information for optional promotional updates or marketing messages (see SMS and email sections).
4. Text Messaging (SMS) Compliance – 10DLC Requirements
We use SMS text messaging to communicate with customers in a clear, personal, and helpful way.
How We Use SMS Messages
Currently, SMS messages are used for:
Updates when the inspector begins the inspection
Optional coordination if you plan to meet the inspector
Notifications when your inspection report is ready
Follow-up communication as needed
All messaging is one-to-one. No automated mass texting is used at this time.
We may introduce automated or promotional messages in the future, but only with proper consent.
How You Give Consent
You consent to receiving SMS messages when:
You submit a form on our website containing the SMS disclaimer
You schedule an inspection
You give verbal consent over the phone
You communicate with us via text message
You initiate a text message to us
Opt-Out Options
You may stop SMS communication at any time by replying STOP.
Reply HELP for assistance.
SMS Data Sharing
We do not share, sell, or disclose mobile phone numbers or SMS consent with any third parties for marketing or promotional purposes. All text messaging opt-in data and consent are kept strictly within My RV Inspection and are not shared with outside parties.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
5. Email Communications
We may use email to:
Confirm inspections
Send inspection reports
Provide receipts or invoices
Respond to questions
Provide customer service
We may use an email marketing or CRM platform to securely manage communications.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of the email.
Transactional emails (such as inspection confirmations or receipts) cannot be unsubscribed from.
6. Payments & Financial Information
We do not store your credit card information on our website or servers.
Secure payment processing is handled by third-party providers such as:
Stripe
PayPal (when applicable)
These platforms may collect or store billing details solely for completing the transaction.
Your payment information is processed according to their security and PCI-compliance standards.
7. How We Share Information
We do not sell your personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
We only share information in the following situations:
With Our Team Members
We share the information necessary to complete your service with the appropriate team members.
With Service Providers
This includes service providers that help us operate our business, such as:
Scheduling systems
Email service providers
Analytics and website tools
Payment processors
Customer relationship management systems
Bookkeeping or accounting professionals
Inspection reporting platforms
Only the minimum information necessary is shared to perform essential business functions.
For Legal or Safety Reasons
We may share information if required to:
Comply with laws
Respond to legal requests or subpoenas
Protect our rights, property, or safety
Prevent fraud or abuse
8. Photos, Videos & Media You Provide or That We Capture
If you send photos or videos of your RV or areas of concern before, during, or after an inspection, we may:
Store them in your inspection file
Share them with the team members assigned to your service
Use them to support the inspection findings
Include them (when relevant) in your inspection report
Use of Customer-Supplied Photos or Videos
Any photos or videos that you provide to us (including images you text, upload, or email) remain your property.
We will only use customer-supplied photos or videos for marketing purposes if you give us explicit permission.
You may withdraw that permission at any time by contacting us at jason@myrvinspection.com.
Use of Inspector-Taken Photos or Videos
Photos or videos taken by our inspectors as part of the inspection process may be used for:
Training
Internal quality assurance
Educational purposes
Marketing or promotional materials
However, we will not disclose any identifying details, customer information, personal belongings, or location data when using inspector-taken media for training or marketing. We will never use inspection photos in a way that reveals your identity or compromises your privacy.
9. Call Recording & Saved Conversations
For quality assurance and training purposes, we may:
Record certain phone calls
Save text message conversations
Retain communication records in our CRM
If a call is recorded, you will hear a notification at the start of the call.
These recordings are not shared outside our organization unless required by law.
10. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to:
Improve functionality
Remember preferences
Analyze website traffic
Support advertising or analytics
You can manage cookie preferences through your browser settings.
11. Data Retention
We keep your information until you request deletion, unless a longer retention period is required for:
Business records
Tax obligations
Inspection history and documentation
You may request that we delete your data at any time (see Section 12).
12. Your Rights & Choices
You may request any of the following at any time:
Access to the information we have about you
Correction of inaccurate information
Deletion of your personal information
Stopping SMS communication (reply STOP)
Unsubscribing from emails
Asking how your data is being used
To make a request, contact us at:
📧 jason@myrvinspection.com
📞 (813) 484-9974
We will respond within a reasonable timeframe.
13. Protection of Your Information
We take reasonable measures to protect your information, including:
Secure website hosting
Secure third-party payment processing
Access controls for staff
Encrypted communication tools when applicable
Regular monitoring for security or misuse
No method of transmission or storage is 100% secure, but we maintain industry-standard safeguards.
14. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect information from children.
If we discover that a minor has submitted personal information, we will delete it promptly.
15. Changes to This Policy
We may update this Privacy Policy occasionally.
The “Last Updated” date at the top indicates when the most recent changes were made.
By continuing to use our website or services, you agree to the updated terms.
16. Contact Us
If you have questions about this Privacy Policy or how your information is used, please contact:
📧 jason@myrvinspection.com
📞 (813) 484-9974
📍 5610 Venice Beach Pl, Dover, FL 33527